Shipping Policy

At Solitaire, we are committed to delivering your chocolates and gift products safely, securely, and on time. Please read our Shipping Policy to understand our delivery process, timelines, charges, and related terms.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team begins processing your order.

  • Orders are generally processed within 1–3 business days.
  • Orders may take additional time during festivals, holidays, promotional periods, or high-demand seasons.
  • Once your order has been dispatched, you will receive shipping or tracking information where available.
  • Please ensure that your name, phone number, email address, and complete delivery address are correct while placing your order.

2. Delivery Time

Delivery timelines may vary depending on the destination, courier availability, weather conditions, and other circumstances.

Generally, orders are expected to be delivered within 3–7 business days after dispatch.

Remote locations, special delivery areas, or locations affected by operational delays may require additional time.

The estimated delivery date provided at checkout or after dispatch is only an estimate and should not be considered a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on the order value, delivery location, product type, promotional offers, or applicable shipping arrangements.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check:

  • Recipient’s name
  • House/Flat/Office number
  • Street/locality
  • City
  • State
  • PIN code
  • Contact number

Solitaire will not be responsible for delays or failed deliveries caused by an incorrect, incomplete, or unavailable delivery address provided by the customer.

5. Tracking Your Order

Where tracking is available, customers may receive a tracking number or shipping update after the order has been dispatched.

You can use the provided tracking information to check the current status of your shipment.

In case tracking information does not update immediately, please allow some time for the courier partner’s system to reflect the latest status.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their operational policies.

Customers should ensure that someone is available at the provided delivery address to receive the order.

If the recipient is unavailable, the courier may attempt delivery again or contact the recipient using the registered phone number.

7. Delayed Deliveries

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Traffic or transportation issues
  • Natural disasters
  • Public holidays
  • Festivals and peak seasons
  • Courier service disruptions
  • Incorrect address or contact information
  • Government restrictions
  • Unexpected operational issues

In such situations, we will make reasonable efforts to assist with the delivery.

8. Damaged Package

If your package appears damaged, opened, or tampered with at the time of delivery, please contact Solitaire customer support as soon as possible.

For damaged-product complaints, we may request photographs or videos of the package and product to verify the issue and determine the appropriate resolution.

9. Wrong or Missing Product

If you receive an incorrect product or any item is missing from your order, please contact us promptly with your order details.

After verification, Solitaire may provide an appropriate resolution in accordance with our Refund & Returns Policy.

10. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If you wish to cancel an order, please contact us as soon as possible after placing the order. Cancellation requests will be considered based on the processing and shipping status of the order.

11. Undelivered or Returned Shipments

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated failed delivery attempts, the shipment may be returned to Solitaire.

Additional shipping charges may apply if the customer requests the order to be shipped again, subject to availability and applicable terms.

12. Contact Us

For questions regarding shipping, delivery, tracking, or your order, please contact us:

Solitaire
Phone: +91 9810930910
Email: Info@solitarechocolates.com
Address: 503, Sector – 21 A, Faridabad, Haryana, India

We will make reasonable efforts to assist you with your shipping-related concerns and provide the latest available information regarding your order.