Privacy Policy

At Solitaire, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.

1. Information We Collect

When you use our website or purchase our products, we may collect the following information:

  • Full name
  • Mobile/telephone number
  • Email address
  • Billing and shipping address
  • Order and transaction details
  • Product preferences and enquiries
  • Information you provide when contacting customer support
  • Technical information such as IP address, browser type, device information, and website usage data

We only collect information that is reasonably necessary to provide our products and services.

2. How We Use Your Information

Solitaire may use your information to:

  • Process and deliver your orders
  • Confirm and communicate order details
  • Provide customer support
  • Respond to enquiries and requests
  • Process payments and refunds
  • Improve our products, website, and customer experience
  • Send important service-related notifications
  • Prevent fraudulent or unauthorized transactions
  • Comply with applicable legal and regulatory requirements
  • Send promotional communications where permitted and where you have provided appropriate consent

3. Payment Information

Payments may be processed through secure third-party payment service providers. Solitaire does not intend to store complete credit/debit card details or banking credentials on its own servers.

Payment information is handled according to the applicable security and privacy practices of the relevant payment provider.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand visitor behaviour, and provide a better browsing experience.

You may adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect some website features.

5. Sharing of Information

Solitaire does not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

  • Payment processing providers
  • Delivery and logistics partners
  • Website hosting and technology providers
  • Customer support or service providers
  • Professional advisers where necessary
  • Government authorities or law-enforcement agencies when legally required

Such information is shared only to the extent reasonably necessary for the relevant purpose.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted online.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer service, accounting, dispute resolution, legal compliance, and legitimate business requirements.

When information is no longer required, it may be securely deleted or anonymized, subject to applicable legal requirements.

8. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services. These websites operate under their own privacy policies.

Solitaire is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

9. Marketing Communications

If you have provided appropriate consent, we may contact you regarding new products, offers, promotions, or other updates from Solitaire.

You may request to stop receiving promotional communications at any time by contacting us through the details provided below.

10. Children’s Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to address the matter.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, updating, or deletion of certain information, or withdrawing consent where applicable.

To exercise a privacy-related request, please contact us using the details below. We may need to verify your identity before processing certain requests.

12. Changes to This Privacy Policy

Solitaire may update or modify this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.

Any updated version will be posted on this page with a revised Last Updated date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Solitaire:

Solitaire
Phone: +91 9810930910
Email: Info@solitarechocolates.com
Address: 503, Sector – 21 A, Faridabad, Haryana, India

We will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe.