Refund & Returns Policy

At Solitaire, we are committed to providing our customers with quality chocolates and gift products along with a smooth shopping experience. This Refund & Returns Policy explains the conditions under which products may be returned or refunds may be requested.

1. Return Eligibility

Due to the food and perishable nature of chocolates and edible products, returns are generally not accepted once the order has been delivered, except in cases where the product is received damaged, defective, incorrect, or incomplete.

Customers are requested to carefully check the package at the time of delivery.

2. Damaged Products

If your order arrives damaged, broken, opened, or tampered with, please contact Solitaire as soon as possible after delivery.

To help us verify the issue, you may be required to provide:

  • Order number
  • Photographs of the outer packaging
  • Photographs of the damaged product
  • Unboxing video, if available
  • Description of the issue

After verification, Solitaire may offer an appropriate replacement or refund, depending on the circumstances and product availability.

3. Wrong Product

If you receive a product different from the one you ordered, please contact us promptly with your order details and photographs of the received product.

After verification, we may arrange a replacement or provide an eligible refund.

4. Missing Items

If any item or quantity is missing from your order, please notify us as soon as possible.

Our team will review the order and delivery details and, after verification, provide an appropriate resolution.

5. Refund Eligibility

A refund may be considered in situations including:

  • Damaged product received
  • Incorrect product received
  • Missing product or items
  • Order cancelled and approved before dispatch
  • Order could not be fulfilled by Solitaire

Refund eligibility is subject to verification and the applicable terms of the order.

6. Non-Returnable Products

For hygiene, safety, and food-quality reasons, opened or consumed chocolates and other edible products generally cannot be returned.

Products that have been damaged after delivery due to improper storage, handling, heat exposure, moisture, or other customer-related circumstances may not qualify for a refund or replacement.

7. Refund Process

Once a refund is approved, it will generally be processed through the original payment method or applicable payment gateway.

The time required for the refund to reflect in your bank account, card, or payment wallet may vary depending on the payment provider and financial institution.

8. Replacement

Where appropriate, Solitaire may provide a replacement instead of a refund for damaged, defective, incorrect, or missing products.

Replacement is subject to product availability and delivery service availability in the customer’s location.

9. Refund for Cancellation

If an order is cancelled successfully before processing or dispatch and payment has already been received, the eligible amount may be refunded.

Orders that have already been dispatched may not qualify for cancellation or refund under the standard cancellation process.

10. Delivery Refusal or Failed Delivery

If a customer refuses delivery, provides an incorrect address, remains unavailable during delivery attempts, or otherwise causes the shipment to be returned, the order may not qualify for a full refund.

Any applicable shipping, return, or re-delivery costs may be deducted where applicable.

11. Product Storage and Quality

Chocolates should be stored according to the instructions provided with the product. Exposure to excessive heat, direct sunlight, moisture, or improper storage conditions may affect the appearance, texture, or quality of chocolates.

Solitaire cannot be held responsible for product changes caused by improper storage after delivery.

12. How to Request a Refund or Return

To report a damaged, incorrect, or missing product, please contact us with:

  • Your order number
  • Customer name
  • Registered mobile number
  • Date of delivery
  • Details of the issue
  • Relevant photographs or videos

Our team will review the request and communicate the next steps.

13. Time Limit for Complaints

Customers should report any damage, incorrect product, or missing item as soon as possible after delivery so that the issue can be investigated promptly.

Requests submitted after a significant delay may be difficult to verify and may not be eligible for a refund or replacement.

14. Changes to This Policy

Solitaire reserves the right to update or modify this Refund & Returns Policy from time to time. Any changes will be published on this page with an updated Last Updated date.

15. Contact Us

For refund, return, replacement, or order-related queries, please contact:

Solitaire
Phone: +91 9810930910
Email: Info@solitarechocolates.com
Address: 503, Sector – 21 A, Faridabad, Haryana, India

Our team will review your request and provide an appropriate resolution in accordance with this policy.

Privacy Policy

At Solitaire, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.

1. Information We Collect

When you use our website or purchase our products, we may collect the following information:

  • Full name
  • Mobile/telephone number
  • Email address
  • Billing and shipping address
  • Order and transaction details
  • Product preferences and enquiries
  • Information you provide when contacting customer support
  • Technical information such as IP address, browser type, device information, and website usage data

We only collect information that is reasonably necessary to provide our products and services.

2. How We Use Your Information

Solitaire may use your information to:

  • Process and deliver your orders
  • Confirm and communicate order details
  • Provide customer support
  • Respond to enquiries and requests
  • Process payments and refunds
  • Improve our products, website, and customer experience
  • Send important service-related notifications
  • Prevent fraudulent or unauthorized transactions
  • Comply with applicable legal and regulatory requirements
  • Send promotional communications where permitted and where you have provided appropriate consent

3. Payment Information

Payments may be processed through secure third-party payment service providers. Solitaire does not intend to store complete credit/debit card details or banking credentials on its own servers.

Payment information is handled according to the applicable security and privacy practices of the relevant payment provider.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand visitor behaviour, and provide a better browsing experience.

You may adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect some website features.

5. Sharing of Information

Solitaire does not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

  • Payment processing providers
  • Delivery and logistics partners
  • Website hosting and technology providers
  • Customer support or service providers
  • Professional advisers where necessary
  • Government authorities or law-enforcement agencies when legally required

Such information is shared only to the extent reasonably necessary for the relevant purpose.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted online.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer service, accounting, dispute resolution, legal compliance, and legitimate business requirements.

When information is no longer required, it may be securely deleted or anonymized, subject to applicable legal requirements.

8. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services. These websites operate under their own privacy policies.

Solitaire is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

9. Marketing Communications

If you have provided appropriate consent, we may contact you regarding new products, offers, promotions, or other updates from Solitaire.

You may request to stop receiving promotional communications at any time by contacting us through the details provided below.

10. Children’s Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to address the matter.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, updating, or deletion of certain information, or withdrawing consent where applicable.

To exercise a privacy-related request, please contact us using the details below. We may need to verify your identity before processing certain requests.

12. Changes to This Privacy Policy

Solitaire may update or modify this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.

Any updated version will be posted on this page with a revised Last Updated date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Solitaire:

Solitaire
Phone: +91 9810930910
Email: Info@solitarechocolates.com
Address: 503, Sector – 21 A, Faridabad, Haryana, India

We will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe.