Terms & Conditions

Welcome to Solitaire. These Terms & Conditions govern your use of the Solitaire website and the purchase of our chocolates, gift boxes, and related products. By accessing our website or placing an order, you agree to be bound by these terms.

1. Acceptance of Terms

By using this website, you confirm that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, Cancellation Policy, and Refund & Returns Policy.

If you do not agree with any part of these terms, please do not use our website or place an order.

2. About Our Products

Solitaire offers chocolates, chocolate gift boxes, dry-fruit combinations, and other gifting products.

We make reasonable efforts to ensure that product descriptions, images, prices, quantities, and other information displayed on the website are accurate. However, slight variations in product appearance, packaging, color, or presentation may occur.

Product images are provided for illustrative purposes and actual products may have minor differences.

3. Product Availability

All products are subject to availability.

Solitaire reserves the right to modify, discontinue, or temporarily make unavailable any product without prior notice.

If a product becomes unavailable after an order has been placed, we may contact the customer regarding an alternative product, revised delivery arrangement, or applicable refund.

4. Pricing

All product prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to maintain accurate pricing information. However, in the event of a pricing or listing error, Solitaire reserves the right to correct the error and, where necessary, cancel the affected order.

Any applicable shipping charges, taxes, or other charges will be displayed during the checkout process where applicable.

5. Placing an Order

When placing an order, customers are responsible for providing accurate and complete information, including:

  • Full name
  • Mobile number
  • Email address
  • Complete delivery address
  • PIN code
  • Product and quantity details
  • Any other information required for successful delivery

An order is considered successfully placed after the required order and payment process has been completed.

Solitaire may contact customers to verify order or delivery details when necessary.

6. Order Confirmation

After placing an order, you may receive an order confirmation through the contact information provided by you.

Receipt of an order confirmation does not necessarily guarantee product availability or final acceptance of the order in exceptional circumstances.

Solitaire reserves the right to cancel or modify an order where necessary due to product availability, payment issues, pricing errors, fraudulent activity, or other operational reasons.

7. Payment

Customers may make payments using the payment methods made available on the website.

All payment information submitted through applicable payment gateways may be processed by authorized third-party payment service providers.

Solitaire does not intentionally store complete payment card details on its own servers.

8. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Estimated delivery times are provided for guidance and may vary due to:

  • Courier delays
  • Weather conditions
  • Festivals and public holidays
  • Transportation issues
  • Incorrect address information
  • Remote delivery locations
  • Government restrictions
  • Other circumstances beyond our reasonable control

Solitaire does not guarantee delivery on a specific date unless expressly confirmed in writing.

9. Cancellation

Customers may request cancellation before the order has been processed or dispatched.

Once an order has entered the processing, packaging, or dispatch stage, cancellation may not be possible.

Please refer to our Cancellation Policy for complete details.

10. Refunds and Returns

Due to the food and perishable nature of chocolates and edible products, returns are generally not accepted after delivery except in cases such as damaged, defective, incorrect, or missing products.

Eligible refunds or replacements will be handled according to our Refund & Returns Policy.

Customers should report any delivery-related issue as soon as possible after receiving the order.

11. Chocolate and Food Products

Chocolates and other edible products should be stored according to the instructions provided with the product.

Exposure to excessive heat, moisture, direct sunlight, or improper storage may affect the product’s appearance, texture, or quality.

Solitaire is not responsible for changes caused by improper storage or handling after delivery.

Customers should review product information and packaging details before consuming any product.

12. Allergies and Dietary Information

Customers are responsible for reviewing the ingredients and applicable product information before consuming chocolates or other edible products.

If you have a food allergy, intolerance, dietary restriction, or other food-related concern, please contact Solitaire before placing an order if additional information is required.

Solitaire cannot be held responsible for allergic reactions resulting from failure to review applicable product or ingredient information.

13. Promotions and Offers

Solitaire may offer discounts, promotional codes, special offers, or seasonal promotions from time to time.

Promotional offers may be subject to specific terms, validity periods, product restrictions, minimum order values, or other conditions.

Solitaire reserves the right to modify or withdraw promotional offers without prior notice, subject to applicable law.

14. Intellectual Property

All content available on the Solitaire website, including logos, brand names, product images, photographs, text, graphics, designs, and other materials, is owned by or used by Solitaire with appropriate rights.

You may not copy, reproduce, distribute, modify, publish, or commercially use website content without prior written permission from Solitaire.

15. Website Use

You agree to use the website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities
  • Attempt to gain unauthorized access to the website or its systems
  • Introduce malicious software or harmful code
  • Interfere with website functionality
  • Copy or misuse website content
  • Submit false or misleading information
  • Use another person’s information without authorization

Solitaire reserves the right to restrict or terminate access where misuse is identified.

16. Third-Party Services

The website may use third-party services such as payment gateways, delivery partners, analytics providers, hosting services, or other technology providers.

These third parties may operate under their own terms and privacy policies. Solitaire is not responsible for the independent practices of third-party service providers beyond its reasonable control.

17. Limitation of Liability

Solitaire will make reasonable efforts to provide accurate information and reliable services.

However, to the extent permitted by applicable law, Solitaire shall not be responsible for losses resulting from circumstances beyond its reasonable control, including courier delays, natural events, technical failures, incorrect information provided by customers, or unauthorized third-party actions.

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.

18. Indemnification

You agree to use the website and services responsibly and to comply with these Terms & Conditions.

To the extent permitted by applicable law, you may be responsible for losses or claims arising from your misuse of the website, violation of these terms, or infringement of third-party rights.

19. Privacy

Your use of the Solitaire website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

20. Changes to Terms & Conditions

Solitaire may update these Terms & Conditions from time to time to reflect changes in our business, website, products, services, or applicable laws.

Updated terms will be published on this page with a revised Last Updated date.

Your continued use of the website after changes are posted constitutes acceptance of the updated terms, subject to applicable law.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these terms or the use of our website shall be subject to the jurisdiction of the appropriate courts, as applicable.

22. Contact Us

If you have any questions regarding these Terms & Conditions, orders, products, payments, shipping, or other services, please contact us:

Solitaire
Phone: +91 9810930910
Email: Info@solitarechocolates.com
Address: 503, Sector – 21 A, Faridabad, Haryana, India

By using the Solitaire website and placing an order, you acknowledge that you have read and agreed to these Terms & Conditions.