Cancellation Policy

At Solitaire, we understand that sometimes you may need to cancel an order. Our Cancellation Policy explains when an order can be cancelled and how the cancellation process works.

1. Order Cancellation

Customers may request cancellation of an order before the order has been processed or dispatched.

To request cancellation, please contact our customer support team as soon as possible and provide your order details.

Once an order has entered the processing, packaging, or dispatch stage, cancellation may no longer be possible.

2. How to Cancel an Order

To request cancellation, please contact us through:

Please provide your order number, name, registered mobile number, and reason for cancellation so that we can process your request efficiently.

3. Cancellation After Dispatch

Once an order has been dispatched to the courier or delivery partner, it generally cannot be cancelled.

If you no longer wish to receive a dispatched order, please contact us immediately. Any applicable return, refund, or shipping charges will be handled according to our Refund & Returns Policy.

4. Refund for Cancelled Orders

If your cancellation request is approved and payment has already been received, the eligible refund will be processed through the applicable payment method or payment gateway.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment service provider.

5. Customized or Special Orders

Orders involving customized products, personalized packaging, special arrangements, or products prepared specifically according to customer requirements may not be eligible for cancellation once production or preparation has started.

Customers are advised to verify all order details carefully before confirming such orders.

6. Cancellation by Solitaire

Solitaire reserves the right to cancel an order in certain circumstances, including:

  • Product availability issues
  • Incorrect or incomplete delivery information
  • Pricing or listing errors
  • Payment verification issues
  • Suspected fraudulent or unauthorized transactions
  • Courier or delivery restrictions
  • Unforeseen operational circumstances

If Solitaire cancels an order for which payment has already been received, an eligible refund will be processed as applicable.

7. Failed Delivery

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts, it may be returned to Solitaire.

Such situations may not be treated as a standard cancellation and may be subject to applicable shipping, return, or re-delivery terms.

8. Important Note

Cancellation requests are subject to the current status of your order. Sending a cancellation request does not automatically guarantee cancellation.

We recommend contacting Solitaire as soon as possible after placing an order if you wish to cancel it.

9. Contact Us

For cancellation requests or any questions regarding this policy, please contact:

Solitaire
Phone: +91 9810930910
Email: Info@solitarechocolates.com
Address: 503, Sector – 21 A, Faridabad, Haryana, India

Our team will review your cancellation request and provide assistance based on the status of your order and applicable terms.